Delta named No. 1 for business travelers for 14th consecutive
year
The annual Business Travel
News survey asks corporate travel professionals to rank airlines on a variety
of attributes, including network—both partnerships and frequencies—customer
service and communication, distribution, products and services.
Staff Writer
Nov 19, 2024 9:30am
For the 14th year in a row, Business Travel News, the leading
global source of business travel information and intelligence, has named Delta
the top carrier for business travelers — an unprecedented run for the airline
as it enters its centennial year.
“This is another record win, but we are never satisfied with the
status quo. We keep climbing,” said Steve Sear, E.V.P., Global Sales and
Distribution. “Our approach has always been to listen to feedback from our
corporate and travel agency partners, act quickly, and listen again to continue
to improve for them. But we remain on top because we have the right – and most
importantly, resilient – teams in place to get the job done. We are 100,000
employees strong working towards one common purpose – providing a safe,
reliable and holistic travel experience for every single one of our
customers.”
The annual Business Travel News survey asks corporate travel
professionals to rank airlines on a variety of attributes, including
network—both partnerships and frequencies—customer service and communication,
distribution, products and services.
“This survey is our report card for how we are meeting our
customers’ needs in the areas they value most, and we are humbled and honored
to see they appreciate what we are doing,” said Bob Somers, S.V.P., Global
Sales. “We’ve seen airlines pull back their commitment to corporate travel and
then change their minds – because they realized how critical business and
managed travel is for their organization and the industry. I’m proud of our
people and that Delta has been steadfast in our commitment since day one. We
haven’t wavered, and our trust and transparency with our partners continues to
be a differentiating factor.”
Delta is honored to be business travelers’ full-service carrier,
relentlessly focused on delivering an exceptional customer experience while
continuing to invest in making that experience possible, including:
Customer-focused
upgrades in the airport:
- Investing
more than $12B in airports to streamline the travel journey from curb to
claim, including debuting dedicated Delta One Check-Ins and Lounges in JFK
and LAX, and adding nearly 2,700 seats to the Delta lounge network between
2023 and 2024.
Top-tier
in-flight experience:
- Bringing
fast, free Wi-Fi to every flight – connectivity at an unprecedented scale
that remains unmatched in the industry – with more than 700 aircraft in
service today and expanding to Delta’s entire global fleet as
high-quality, reliable service becomes available.
- Leading the
industry with 165,000+ seatback screens – the most of any U.S.-based
carrier – and investing in the personalized Delta Sync seatback platform
that makes your seat in the sky feel more like a seat in your living
room.
- For the
first time in a decade, unveiling a brand new cabin design for narrowbody
and widebody fleets. It will premier first on narrowbody 757s, followed by
Delta’s centennial widebody A350 in 2025.
Delta is consistently recognized for excellence in customer
experience, operational performance, and workplace culture. In 2024, Delta was
named Best Airline North America and Best
Airline Staff by Skytrax World Airline Survey, J. D. Power’s Best for First/Business,
Premium Economy Satisfaction and top airline staff, one of Fortune’s Most Innovative Companies, and much more.
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Here’s
a Year End message from Delta HR. Some of this is good advice and some doesn’t
apply to us retirees.
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