Note: About layover hotels (New List as of April
2018) Lists are no longer accessible on the DeltaNet. The page is password protected for our PCN
group ONLY. Please use the password of pcnpilot
Remember when Delta was able to make money with 42% load factor? Ha, those days gave way to the cattle car
deregulated 80+% to make money. Well,
now Delta is going to try to step back in time and make money with a whole lot
fewer on board. Guess what that means
for fares? “60% is the new 100” sounds
similar to the idiotic Paul Matsen’s mantra of never be No. 2 in a hub such as
in DFW which must be closed. Hmmmm,
wonder how he and that strategy aged? Hint:
not very well for either. If you let
Fauci run the U.S. economy we are all doomed.
If you let Covid run the airline……??????
60% is the new 100: Why giving customers space is key to winning their
trust
Published Date 5/13/2020 3:30 PM
·
In Delta's
customer surveys, cleanliness and safe distancing are cited as the top factors
influencing the decision to fly
·
Consistency in
executing our clean, distancing and face covering initiatives is vital
By Charles Gay, Corporate Communications
Customers are making it clear – when they are ready to fly, they
expect us to do everything in our power to keep them healthy and safe. That's
why our long-term Delta Clean commitment is critical to our
recovery, and why we've made moves to put more distance between customers in jetways, on board and while deplaning, as well as require
employees and customers to wear face coverings.
Delta's own research shows:
Delta's own research shows:
·
More than 90% of customers surveyed cited support
for distancing on board, and 89% in airports.
·
Asked what factors would influence them to fly,
customers cited cleanliness (76%) and consistent onboard distancing (64%)
as No. 1 and 2.
The importance of consistent safety measures was underscored
when a cardiologist tweeted a photo of what appeared to be
a full transcontinental flight operated by another airline. Though
passengers were wearing masks, the doctor said the crowded cabin violated
assurances that middle seats would be left open to help prevent the spread of
the coronavirus.
The tweet made headlines in U.S. and global media, which said other passengers were "shocked" and "scared" by the lack of distancing on board.
Delta is leading the industry on customer spacing, blocking the sale of middle seats along with select aisle and window seats on additional aircraft, while capping seating at 50% in First Class and 60% in Main Cabin, Delta Comfort +, and Delta Premium Select.
The New York Times noticed, writing, "Weren't airlines supposed to block middle seats? That depends on the airlines — and the fine print," while noting Delta's cap "should help ensure plenty of empty seats on each flight."
While we are consistently meeting our main cabin cap, occasionally middle seats are assigned due to circumstances like a family asking to sit together, an extra crew member required for a downline trip or a change in aircraft.
Though industry load factors are currently averaging only about 25%, media have suggested that space on airplanes could become a bigger issue for airlines as customers slowly return to flying as the pandemic persists. "As many states and cities loosen restrictions that have kept people home, more passengers may start heading for the airport. But as medical experts warn of a coming second wave of infections across America … the fear of flying may return."
Industry analyst Henry Harteveldt said travelers will remain concerned about health safety for the foreseeable future. "Measures that support some form of distancing can contribute to the confidence passengers need to feel comfortable about flying," he wrote in a LinkedIn post.
Another new safety measure, Delta's face covering requirement for both employees and customers, has won positive reviews. Nearly 90% of customers surveyed said they support the policy.
"Customers strongly support the industry-leading measures we have put in place to keep them safe. Now, the key is to execute them consistently – facilitating safe distancing on every flight, wearing a mask every day, never compromising our Delta Clean standard," said Bill Lentsch, Chief Customer Experience Officer. "Success will build trust among our customers. Building a reputation for safety, on top of our employees' unmatched customer service, will help Delta lead the way to recovery for the industry."
The tweet made headlines in U.S. and global media, which said other passengers were "shocked" and "scared" by the lack of distancing on board.
Delta is leading the industry on customer spacing, blocking the sale of middle seats along with select aisle and window seats on additional aircraft, while capping seating at 50% in First Class and 60% in Main Cabin, Delta Comfort +, and Delta Premium Select.
The New York Times noticed, writing, "Weren't airlines supposed to block middle seats? That depends on the airlines — and the fine print," while noting Delta's cap "should help ensure plenty of empty seats on each flight."
While we are consistently meeting our main cabin cap, occasionally middle seats are assigned due to circumstances like a family asking to sit together, an extra crew member required for a downline trip or a change in aircraft.
Though industry load factors are currently averaging only about 25%, media have suggested that space on airplanes could become a bigger issue for airlines as customers slowly return to flying as the pandemic persists. "As many states and cities loosen restrictions that have kept people home, more passengers may start heading for the airport. But as medical experts warn of a coming second wave of infections across America … the fear of flying may return."
Industry analyst Henry Harteveldt said travelers will remain concerned about health safety for the foreseeable future. "Measures that support some form of distancing can contribute to the confidence passengers need to feel comfortable about flying," he wrote in a LinkedIn post.
Another new safety measure, Delta's face covering requirement for both employees and customers, has won positive reviews. Nearly 90% of customers surveyed said they support the policy.
"Customers strongly support the industry-leading measures we have put in place to keep them safe. Now, the key is to execute them consistently – facilitating safe distancing on every flight, wearing a mask every day, never compromising our Delta Clean standard," said Bill Lentsch, Chief Customer Experience Officer. "Success will build trust among our customers. Building a reputation for safety, on top of our employees' unmatched customer service, will help Delta lead the way to recovery for the industry."
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Full post disclaimer in left column. PCN Home Page is located at: http://pcn.homestead.com/home01.html
No comments:
Post a Comment