Travel / Non-Revving - HL 212 (1)

From: Tom

Date: 7/26/2014 7:11:08 PM

To: Sztanyo Mark

Subject: Fwd: Delta | Boarding & Flying As A Non-Rev

Mark

I think this would be of interest to Delta Retirees.

Tom Tedder

New TSA fees started today and will impact price of zed and yield and buddy fares.

FLY RIGHT – BOARDING & FLYING AS A NON-REV ~ July 21st, 2014
Source: DeltaNet

From: Rob Kight, s.v.p.–Global HR Services and Labor Relations, and Bill Lentsch, s.v.p.–Airport Customer Service

In April, Mike Campbell launched the Fly Right campaign aimed at ensuring the integrity of our pass travel program by addressing a small group of people who choose to abuse this privilege. Today, we’d like to address the feedback we regularly hear about the non-rev travel experience.

Pass Riding Today

As we have improved our ability to manage our inventory and maximize the value of every Delta seat, traveling as a non-rev today is much different than in years past due to record loads. With more than 1 million pass riders eligible for travel and more than 4.5 million segments flown per year, we are working to make it easier for you to navigate through high load factor periods in order for you to enjoy this great privilege. Recognizing this, it is important that we all understand what to anticipate during our travels, what is expected of non-revs and how to make the most of this highly valued privilege.

Working to equip you with better tools

We are investing in technology and tools to help you find the best flights for travel. By the end of the year, you will have improved access to TravelNet on your mobile device. We are also working on future enhancements that will, for example, help you better predict which flights may have open seats. When you have real-time information at your fingertips, you can make better decisions related to your travel.

Listening and responding to your feedback

We’ve received feedback that the correct standby clearing process is not consistently being followed. ACS takes this responsibility seriously and recently assembled a cross-divisional team to evaluate the NRSA process and recommend ways to improve it. The team reviewed boarding records over a six week period (close to 144,000 segments) and found that more than 97% of the time, employees and their pass riders were cleared in absolute accordance with our policy. In cases where they were not, a very small percentage indicated the possibility of agent error. However, after a more detailed review, most of the time we found boarding decisions that may appear to be in error were, in fact, linked to a valid customer service or operational concern, including avoiding a flight delay (visit the Fly Right page on DeltaNet for more detail). Our commitment to our paying customers means that we must not sacrifice D0 in order to accommodate non-revs in the small number of instances where these issues occur.

We’ve completed a significant amount of research on these issues, but we want to make certain that we are responding fully to your feedback. We have launched a new NRSA survey that will serve as a single place for you to share compliments and concerns. Through the end of the year, we will investigate reported issues and in some cases provide individual responses on our findings. This is an extra investment we are making to ensure your concerns are heard and any systemic issues are addressed individually or through refined training and communications. This will ensure greater consistency, compliance and transparency.

Protecting our business to preserve our privilege

We all have a responsibility to support the operation when using our passes or providing our family and friends access to our privileges. You can help most by being informed and educated on how to best use your travel privileges within the guidelines.

Through your feedback we know there is not a common understanding among all employees as to what processes and procedures they should follow when non-revving. Please ensure you and all of your pass-riders become familiar with these processes and procedures and follow them every time you fly. As with most things, the vast majority are doing absolutely the right thing, but a good reminder about our expectations is timely.

Visit the Fly Right page on DeltaNet to learn more about what may cause a pass rider to be cleared out of seniority order, access the NRSA survey and learn about what is expected of you while traveling.

We have the best employees running the best business and providing the best product and service in the industry. There’s no doubt why employees and their pass-riders would want to experience this. . Thanks for all you do each day to make that happen.

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... recent changes to TSA security requirements that could impact international flights to the United States.

New Security Directive Regarding Carry-on Electronic Devices

Source: delta.com

www.delta.com/content/www/en_US/traveling-with-us/advisories/carry-on-electronic-devices.html

Advisory

Effective immediately, customers traveling on any airline to the U.S. from select airports in Europe, the Middle East and Africa should expect additional security measures relative to carry-on items.  All battery-operated electronic devices intended for carry-on must be operational; any device that cannot be powered on upon screening will not be permitted onboard.  Customers are encouraged to allow extra time at airports to account for additional screening requirements and to charge their electronic devices prior to arrival at security checkpoints.

For the most up-to-date information on this and all security directives, visit www.tsa.gov. 

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