From: Yorkieatl@aol.com
Date: 11/05/13 20:49:29
Subject: Fwd: NONREV
DLNet/DNN
Nonrevs asked to be at gate 35 minutes before
departure
|
November 5, 2013
|
As part of Delta’s continued focus on
maintaining its industry-leading completion factor and on-time performance
metrics, the pass travel team is offering tips on how employees can help gate
agents process passengers faster and more efficiently and improve their chances
of boarding a flight.
To assist gate agents with the boarding
process, employees are now asked to be in the gate area at least 35 minutes
prior to departure for domestic flights and 50 minutes for international
flights. While the minimum time was previously 15 minutes, arriving 35 minutes
prior to departure will assist gate agents, flight attendants and pilots with
their continued focus on D0.
Gate agents follow a process called the
“Countdown to Departure” to ensure customers – including nonrevs – and their
carry-on items are accommodated on the flight in the proper order. Cooperation
with gate agents and flight attendants from employees by following the time
guidelines and accepting seat assignments helps put gate agents in a favorable
position to hit critical points on the countdown to get a flight out on time.
Employees are encouraged to be considerate of
other nonrevenue passengers by listing only for flights they intend to travel
on. Nonrevs should avoid listing on multiple flights in the same market on the
same day. Using online check-in when possible and only checking in for one
flight from an originating city are also helpful to fellow nonrevs.
Nonrev travelers are always encouraged to
have a back-up plan ready. If asked to split up when traveling with other
nonrevs, be prepared with a plan of who will go and who will stay. Check
the Other
Airline page for details on eZED agreements
with other carriers if Delta flights are not an option. Tickets for travel on
most airlines can be purchased 24/7 on TravelNet from any computer with
Internet access. The Delta
Perks site offers employees hotel discounts
for planned and unplanned overnight stays.
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