Lots of buzz created by IGNITE’s proposed changes, however, the
following is a re-print indicating that the changes are unlikely.
Dear PCN,
It seems that the feedback has been substantial and has made
an impact
on the powers that be on the proposed change. The operative
word now
is that the proposed change is "unlikely" to
happen due to the
feedback on the subject. Yeah, chalk one up for those who
put the
finger in the dike to stop the erosion. Your voice is
important and
it appears to have worked.
Below is a letter form the DALRC assuring us that "it
wasn't them" who
sent up the idea on travel. The 2nd letter is from Rob Kight
indicating their leanings on the issue.
+++++
From: Carl W. Brul
Date: 12/6/2012 9:37:13 AM
Subject: The Rumor Mill
Good Morning,
This note is on the subject of the Project Ignite proposal
for a
checkin time feature for retiree boarding priority. I would
appreciate it you would circulate this note to your PCN
newsletter
subscribers.
Reference the email from Marty Farber in which he relates that
the
Delta pass bureau made the claim that the idea of changing
retiree
pass boarding priority to include checkin time came from
DALRC. It
did not. The person at the Pass Bureau was wrong. The idea
came from
Project Ignite.
For the record,
DALRC had no part in formulating the Project Ignite proposal for using
check in time as a boarding priority.
We did not have seat at the table.
We support the continued use of seniority as our boarding priority.
We have opposed the idea of a checkin time priority in writing to
Delta. It is too early for us to expect a response to our letter.
In response to a question from another quarter: Delta retirees have
inundated Delta offices since the now-infamous survey was announced.
I would never suggest that retirees not send any more emails, but my
sense is that we have their attention and that more emails will not
heighten their awareness very much, if at all.
Best Regards and best wishes for blessed Christmas and a prosperous
new year,
Carl W. Brul, Chairman
DALRC, Inc Board of Directors
+++++
2nd Letter by Kight:
From: Rob.Kight@delta.com
Sent: 12/6/2012 11:50:25 A.M. Eastern Standard Time
Subj: Travel question feedback
Roger, Paul, Sue and Sue..thank you for the time that you have spent
with Charlotte discussing the retiree travel priority question
currently being surveyed on DeltaNet. Please see the attached (also
copied below), which is the basic response that will be sent to all
those who have written into me, Mike Campbell, Richard, Charlotte and
the Ignite team on this topic. We also plan to post this to the
Retiree Connection shortly and would encourage you to post it on your
websites and/or send it to your mailing lists. Thanks..Rob
Dear XXX:
Thank you for your feedback about the proposed change to provide
retirees with an annual allotment of six higher priority passes each
year. This proposal is the third in a series of five that is
currently being surveyed on DeltaNet to gather feedback for the final
decision process. This one, though, is the only one where the impact
is specific to retiree pass allotments. Over the past week, we have
been monitoring the online response to the survey and have heard from
a number of retirees sharing significant concerns about this proposed
change. While we will let the survey process run its scheduled course
through December 16th and announce decisions about all five potential
changes at once, I want to let you know now that it is unlikely we
will proceed with this change based on the feedback we have received
to date. A guiding principle in this effort has been that any of the
proposed changes must have overwhelming support from Delta people, and
with more than 25% currently saying they “Strongly Disagree” with the
change, it is highly unlikely we will meet that criteria on this
particular proposal. In reality, I believe that much of the reaction
that you and your fellow retirees have had has come from the fact that
we did not fully and clearly explain the proposed change and all its
nuances in the shortened form of this on-line survey. That is my
fault and not the fault of the Project Ignite team and for that, I
take full responsibility.
One of the main goals of Project Ignite was to gather and listen to
your feedback while we modernize our policies. Through that process
there was a strong feeling among both active and retired employees
that they would like to see retirees have some allowance of higher
priority passes each year. However, the overwhelming consensus from
those discussions is that active employees and their immediate pass
riders should continue to have priority boarding over retirees at all
times, as has always been the case at Delta. Our proposal would
maintain that principle, while still giving retirees some chances each
year to have priority over other retirees not using their new priority
pass, as well as over parents and non-dependent children of active
employees not travelling with the active employee. However, the
details of how we would accomplish that have not been clear. Please
know that our goal here has been to provide something of real value to
retirees and we will continue to try to do that.
Please review the FAQs below for more detail about Project Ignite and
the process that we have followed throughout this initiative.
1. What was the process to obtain feedback during Project Ignite?
Over the past 6 months, teams of employees from all over the world
came together to discuss current issues, brainstorm opportunities to
improve our policies and learn about company constraints associated
with many of our programs. As part of this process, each employee
idea was reviewed by the appropriate working team, oftentimes
resulting in healthy debate! Each group was charged with not only
considering the merits of the proposed policy change, but also to
consider how it might impact Delta people across the company as well
as any associated risks or costs with making the change. In addition,
leaders of the project held discussions with leaders of both the Delta
Pioneers and the DALRC.
2. What initiated the recommended change to retiree travel?
The Pass Travel Working Team spent a lot of time reviewing retiree
requests submitted on-line and through other channels to improve
standby boarding priority and discussed the implications of making any
change. In response to retiree requests for increased priority, the
group worked to identify an alternative solution that provides an
opportunity for some priority passes for retirees each year in
recognition of their contributions and service to the Company. It’s
important to note that each discussion with active employees was held
in the context that “we will all be retirees one day”. However, at
the end of the day, the overwhelming consensus from those discussions
is that active employees and their immediate pass riders should
continue to have priority boarding over retirees, as has always been
the case at Delta.
4. What is the policy change being recommended?
The recommendation is to provide retirees with an allotment of 6
priority passes that could be used to travel ahead of unaccompanied
parents, non-dependents, inactive employees and other retirees
traveling at the normal S3B priority. The proposed change was only to
benefit Delta retirees.
5. How do you propose to accomplish this priority?
The online poll question did not address the mechanics of how we
planned to do this. Early on in our deliberations, as well as in our
discussions with leaders of the Delta Pioneers and the DALRC, we
discussed the concept of using the basic S-3 priority code but with
the “day of departure” as the “hire date”. Essentially, this would
have meant that those retirees choosing to use the priority pass who
happened to be traveling on the same flight would compete among
themselves for boarding priority based on the time of check-in at the
airport – not based on their date of hire. This aspect of the
proposal is the one that has been the most unpopular in the feedback
received to date.
As our deliberations on this proposal have proceeded, we have
abandoned the idea of using the “day of departure” concept. Instead,
we would plan to create a new boarding classification specifically for
retirees using the higher priority pass, so that those using it would
still compete for seats among themselves using their original hire
date. However, that concept was not clearly explained in the on-line
poll
6. Why was this question included in the online survey?
Because pass travel impacts each one of us individually, the team felt
it was important to obtain feedback from all Delta people. This is
one of five proposed pass travel policy changes currently available
for employee feedback until December 16th, but it is the only one
where the impact is specific to retirees.
7. Is Delta moving forward with the proposed change?
Unlikely. While we will let the survey process run its scheduled
course through December 16th and announce decisions about all five
potential changes at once, it is unlikely we will proceed with this
change based on the feedback we have received to date. A guiding
principle in this effort has been that any of the proposed changes
must have overwhelming support from Delta people, and with 25%
currently saying they “Strongly Disagree” with the change, this
particular proposal is unlikely to meet that criteria.
Sincerely,
Rob Kight
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
From: Gene Hall
Date: 12/3/2012 1:59:16 PM
To: Gene Hall
Subject:
Joys of Pass Riding
Non-reving ATL-JNB is easy, but JNB-ATL is almost always an adventure. I have made about a half dozen round trips during the last three years, and business elite has been available every time on the out bound from ATL, but there is a warning on the Delta net that JNB is load limited..... It's the 5500 foot elevation at JNB that diminishes the aircraft performance, and causes the flight to frequently depart with empty seats and non revs standing at the ticket counter. I am too old, too tall, and beat up to spend sixteen hours in a coach seat unless it is an absolute emergency. Volcanoes erupting in Iceland, snow storms in Western Europe, and other things can fill the JNB-ATL flight up. I have only returned to ATL one time on my S-3B pass on the day planned in advance. One time, I waited ten days to get in business, and another time one day. We used 300,000 FF miles to come home a couple of years ago, and that was on Air France through CDG.
This trip originated four weeks ago, and my grandson and son in law where with me. My son in law is a surgeon, and his schedule required that he have a ticket. He was in business elite, and the plan was for my grandson to travel with me on a buddy pass. We realized the morning of travel that since I was downgraded to S-4 (his category) we would both be in coach. We bought a FF business ticket for my grandson, and I was able to get into business. They were scheduled to return on November 18, and there were no business seats available for S-3B's.
The Delta net had a placard that because of a fuel contamination problem at JNB, no non revenue passengers would be boarded at JNB for several weeks after Monday, November 19. I had to borrow 20,000 miles from American Express to come up with the 140,000 needed for the half empty flight home on Thanksgiving. I believed Delta – yeah I know, I should know better by now - I am a slow learner. Non revs were boarded on Tuesday, Wednesday, and on my Thursday flight there were two S4's. One of the flight attendants told me there was an active pilot in coach with his wife, and they had purchased tickets.
Oh well, they took the pensions, and medical from us, and now they are voting on taking our S-3B seniority. The vote will pass with a large majority, because younger retirees out number us old timers by a wide margin. I non rev at least a dozen times a year, because of going to Atlanta for medical. Last week there was an S-3B ahead of me, and that is the only time in at least two years that I have had that happen. Is there anything left to take? I have great memories from the golden years. They can't take those.....can they? Airlines run on seniority, but in this entitlement society, I would give long odds that co pilots would vote to move up to captain 6 times a year.
Now that I have vented, I feel better. In spite of the adventures of traveling JNB-ATL, it is worthwhile going to South Africa. I have been on safari three times, and it never gets old. I have a daughter living five minutes from the Sandton Gautrain station. It is a 100 mph train that runs from the terminal building every twenty minutes, and gets to Sandton in fifteen minutes. I don't mind staying there for a few extra days. I am so enthused with going to the bush that I am going to blog soon about the three times we have been there.
The Delta international business elite product is terrific. Business doesn't have Singapore's first class mahogany paneling or silk pajamas, but it is just as comfortable, even for an oversize guy like yours truly. The current management obviously has no interest in retirees, but they are running a good airline in a difficult market.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
From: Tom Tedder
Date: 12/4/2012 10:36:42 AM
Subject:
Retiree Pass Travel
I sent DALRC my views on changing the
retiree's travel passes and received the following from Carl Brul, Chairman,
Board of Directors, DALRC on 12/4/12 :
Hi Tom,
Good to hear from you.
We have written to Delta expressing our opposition to the Project Ignite proposal and suggesting an alternate policy.
Project Ignite, to our knowledge, did not have any retirees on the committee although they did have a couple of retirees who were advisers. One of these advisors was opposed and I do not know about the other. In our letter to Delta which they will be receiving today we have offered to send a DALRC representative to meet with the Committee. It's too early to have a response to that.
We are encouraging folks to join DALRC if they are not already members. Membership is open to all retirees, spouses, and survivors of DL, NW, NE, WA, PA, and C&S. We call it the Community of Delta Retirees.
The more members we have the louder our voice will be. Go to our website www.dalrc.org and click on "Click Here To Register". Annual dues are only $35.
Best regards and Merry Christmas to the Tedder's!
Carl Brul
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
May be mute now but Bob’s and Ron’s responses
to Steve Lutz’ letter and changes:
From: BOB TRIPP
Date: 12/3/2012 12:41:56 PM
Subject: new pass
policy
Here is a copy of my response
to Steve Lutz.
Good letter Steve. Most of us did not realize the implications of the proposed change. On the surface it seemed like a good idea, but as you said in a very real sense it dilutes your seniority. It also means, if I interpret it correctly, if you are going on a trip which is particularly important to you, it will be necessary to use one of your special passes, or maybe two or three of them, if it's a more than one leg trip. Even then you will be competing with other people who are also doing the same thing. Therefore, it will be impossible to have any idea whether or not you will make any particular flight. How would we know how many people are using their special priority for any particular flight? So it seems that it's throwing a wild card into a process is already fraught with unknowns.
Now the question is, what is the next step in this process? Even that is not clear to me. It's difficult enough now to sift through all the possibilities when I think I have my faculties intact. What happens when I get into 80s and 90s. Will I still be able to deal with the complexity of the system, or just give up traveling?
Good letter Steve. Most of us did not realize the implications of the proposed change. On the surface it seemed like a good idea, but as you said in a very real sense it dilutes your seniority. It also means, if I interpret it correctly, if you are going on a trip which is particularly important to you, it will be necessary to use one of your special passes, or maybe two or three of them, if it's a more than one leg trip. Even then you will be competing with other people who are also doing the same thing. Therefore, it will be impossible to have any idea whether or not you will make any particular flight. How would we know how many people are using their special priority for any particular flight? So it seems that it's throwing a wild card into a process is already fraught with unknowns.
Now the question is, what is the next step in this process? Even that is not clear to me. It's difficult enough now to sift through all the possibilities when I think I have my faculties intact. What happens when I get into 80s and 90s. Will I still be able to deal with the complexity of the system, or just give up traveling?
+++++
Mark,
Please add
my comments and forward all of them to Richard Anderson richard.anderson@delta.com and
Rob Kight robert.l.kight@delta.com
My Comments:
I am opposed
to the pass policy changes proposed by the IGNITE team for retirees.
The Project: IGNITE team recommends that we provide retirees with an allotment of six (6) priority passes that would allow them to be on the standby list ahead of other retirees and unaccompanied parents/non-dependents. Currently, all retirees travel using the S3B priority code along with unaccompanied parents and non-dependents. This new policy will not displace active employees or their immediate family, but would give retirees the ability to travel ahead of unaccompanied non-dependents, parents and other retirees traveling on the normal S3B priority code.
The Project: IGNITE team recommends that we provide retirees with an allotment of six (6) priority passes that would allow them to be on the standby list ahead of other retirees and unaccompanied parents/non-dependents. Currently, all retirees travel using the S3B priority code along with unaccompanied parents and non-dependents. This new policy will not displace active employees or their immediate family, but would give retirees the ability to travel ahead of unaccompanied non-dependents, parents and other retirees traveling on the normal S3B priority code.
As you know,
the present S-3B boarding priority includes retirees, parents of active
employees and non-dependent children of active employees. In a separate
recommendation from Project Ignite, employees who are on personal leave of
absence will be moved from S-4 to S-3B. All four of these groups are
prioritized based on the date of hire so retirees are usually at the top of the
S-3B grouping.
The Project
Ignite recommendation will allow retirees to select a new boarding priority
within the S-3B group, that of "S-3 Day of Departure". Retirees who
select the new boarding priority will be on a separate list with other retirees
who have also selected the new check in time boarding priority. These retirees
will be boarded ahead of other retirees and the other groups.
Finally, the change will allow persons who have a computer to check in early.
Finally, the change will allow persons who have a computer to check in early.
Retirees
will be the only group of Delta employees that will have to compete for a seat
based on a new pass policy that boards by time of check-in – not seniority.
After a retiree has used all the “special” passes he/her will be placed on the
bottom of the list below all the S-3 retires pass holders that have not used
their passes for the rest of the year. I am opposed to this radical change in
Delta pass policy.
Ron Stowe
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