PCN High Life: Travel

Flights to/from the Caribbean

London Gatwick (LGW)

TO: Antigua (ANU), Grenada (GND), Barbados (BGI), Havana (HAV), Montego Bay, Jamaica (MBJ) St. Lucia (UVF), Tobago (TAB),

Manchester (MAN)

TO: Barbados (BGI) -

Flights to/from Mexico

London Gatwick (LGW)

TO: Cancun (CUN)

Flights to/from Middle East

Dubai (DXB) - London Heathrow (LHR)
London Heathrow (LHR) - Dubai (DXB)
Destination guide for flights to Dubai

Flights to/from the USA

London Heathrow (LHR)

To: Boston (BOS), Chicago (ORD), Los Angeles (LAX) , Miami (MIA), New York Newark (EWR), New York (JFK), San Francisco (SFO), Washington DC (IAD),

London Gatwick (LGW)

TO: Orlando (MCO

Manchester (MAN)

TO: Las Vegas (LAS) , Orlando (MCO)

Glasgow (GLA)

TO: - Orlando (MCO)

Flights to/from Vancouver

London Heathrow (LHR)

TO: Vancouver (YVR)

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Almost Everything you ever wanted to know about ZED Fares
Note: The below information is provided by Carol Faulkner. To access the material through Delta Net you will need to log onto Delta Net. For up to the minute add on's or corrections please log on to Delta Net. ED

Electronic Zonal Employee Discount/ZED fares are now available on Southwest Airlines/WN ..... that brings it to a total of 36 carriers that have gone electronic. Electronic ZED tickets (e-Tkts) must be purchased online through myIDTravel. A credit card is the only accepted form of payment and ZED fare e-Tkts are valid for 90 days. There is a nominal fee (USD $1.47 each domestic segment, EUR 1.05 international) when you purchase. ZED (Zonal Employee Discount) Frequently Asked Questions/Q&As are listed below. All of this information, plus other airline agreements/guidelines are found in the Left Column under Interline Travel on your TravelNet page in DeltaNet.

Delta employees are currently eligible to purchase electronic ZED tickets on the following participating airlines:

Please be sure to read the carrier's policy/procedures carefully (on Delta Net) under the "ID Agreements" tab before booking/listing.

Adria Airways (JP) Aeromexico (AM)* Airlinair (A5)* Austrian Airlines (OS) Emirates Airlines (EK) Estonian Air (OV)

Hawaiian Airlines (HA) Iberia (IB) Lufthansa (LH) Middle East Airlines (ME) Air Baltic (BT) Air Berlin (AB)

Aircalin (SB) Air France (AF)* Cathay Pacific (CX) Condor (DE) Darwin Airline (F7) Dragonair (KA) Etihad Airways (EY)

Finnair (AY) Finncomm (FC) First Air (7F) Icelandair (FI) JetBlue Airways (B6) Kenya Airways (KQ) KLM (KL)

Oman Air (WY) Qantas Airways (QF) SAS (SK) Southwest Airlines (WN)

* Aeromexico: AM recommends employees to purchase one-way tickets instead of a round-trip ticket to ensure refund request for unused segments is processed correctly. Please refer to AM's

ID Agreement page for additional information.

* Air France: AF only allows bookable flight schedule to display 30 days out.

* Airlinair: A5 is not accepting American Express credit card until further notice. Effective July 1, 2012, if you are planning to purchase a round-trip ticket on A5 flights, please purchase your

ticket as one-way tickets to ensure that unused segment of your trip is processed for refund within 30 days of the refund request date. Otherwise, the refund process may take longer than 30 days.

* WestJet: WS cannot issue infant/lap child ticket at this time via myIDTravel. Please read WS ID Agreement (Delta Net) for more information.

Leisure Travel on Other Airlines

Many airlines offer space-available passes or reduced-rate tickets to Delta employees, retirees and their eligible family members for leisure travel. While most airlines offer Zonal Employee Discount (ZED) fares, there are some other airlines that offer "industry discount/ID" tickets with discounts between 75 and 96 percent or service charge passes/tickets.

The Industry is moving toward the elimination of paper tickets for employee interline travel. As airlines gradually migrate to electronic ticketing, their ticketing procedures will change. Please read the following information carefully and stay informed of the latest policy/procedures for each carrier.

Planning and Ticketing for Travel on Other Airlines (see Delta Net)

1. Review the Guidelines for Travel on Other Airlines.

2. Review the Other Airlines Agreement Chart to find information about each airline's eligibility rules and fare structure.

Electronic ZED tickets (e-Tkt) - Must be purchased on-line through myIDTravel. A credit card is the only accepted form of payment.

Paper ZED tickets - Must be purchased from a Delta ticketing location. Use the Interline Fare Calculator to start the ticketing process; A credit card is the only accepted form of payment.

Paper "ID Agreements" (ID75, ID90, etc.) tickets - Must be purchased from a Delta ticketing location. A credit card is the only accepted form of payment. Service Charge Passes/Tickets - For instructions on purchasing a service charge pass/ticket, click "See More" on the list of carriers or on the Other Airlines Agreement Chart.

April 10, 2012
General ZED Q&A

Q1. What is ZED?

A1. ZED, which stands for Zonal Employee Discount, allows employees of airlines participating in the ZED Program to

purchase reduced rate standby transportation for leisure travel on other airlines. ZED fares are fixed/standard fare levels

(High, Medium, Low) applicable to global zones based on mileage. ZED is used instead of the industry discount (e.g.

ID90, ID95, etc.) fare programs for employee leisure travel.

Q2. Why has interline travel converted from ID type agreements to ZED fares?

A2. Delta chose to become a ZED participant because the ZED program has become the industry standard and many carriers participate in it. The goal is to replace all ID type agreements with ZED agreements. Had Delta not committed to changing to a ZED fare agreement, those few carriers with lower fares levels would have increased our fare levels to be comparable with ZED fares, resulting in the same expense for our employees.

Q3. Are ZED fares less expensive than ID agreements?

A3. Yes, in most cases. ZED fares are based on nine zones, each representing a set number of miles. Zone 1 covers segments up to 450 miles. Zone 9 extends out to 9,000 miles, enough for a flight from Los Angeles to Sydney! Each zone has a corresponding fare, which in most cases is lower than ID90.

Q4. On which airlines can Delta employees purchase ZED tickets?

A4. Delta's goal is to negotiate ZED medium fares in conjunction with interline ticketing and baggage agreements. A current list of Delta's ZED partners is available on the Other Airline Index (Delta Net).

Q5. Why is Delta's goal to negotiate medium level ZED fares rather than ZED-low fares?

A5. Most carriers participate at the ZED medium fare level. Delta will negotiate ZED low fares with our SkyTeam and codeshare partners when possible.

Q6. Does this mean Delta will no longer have ID75/90/95 discount agreements with other airlines?

A6. Delta intends to ultimately transition all reduced rate employee travel agreements to ZED agreements. Once an agreement with a carrier is converted to a ZED agreement the ID discounts will no longer apply. Our Interline department is working very hard to include more agreements as quickly as possible.

Q7. Will Delta employees be allowed to travel on all other ZED members?

A7. No. Delta employees may purchase ZED tickets for travel only on airlines where Delta has a ZED agreement. Check the Other Airline Index (Delta Net) to validate the other airline reduced rate agreement in effect at the time of travel.

Q8. Will all ZED agreements be the same?

A8. In the spirit of simplification, our goal would be to have the same agreement with all airlines, however, check the Other Airline Index (Delta Net) to get specific policy and guidelines for specific carriers.

Q9. Once I have purchased a paper ZED ticket, will all other ZED airlines accept the paper ZED ticket?

A9. Only if the accepting carrier has a paper ZED agreement with Delta and the following conditions are met:

ZED Fares are based on point to point and mileage. This also applies to through flights (i.e. ATL- SLC- LAX) to provide a coupon if deplaned enroute.

Employee can use the same paper ZED ticket on another carrier ONLY under the following conditions:

Origination and destination points are within the mileage for Fare level. (i.e. ZM Fare– Zone 2

New routing is within same mileage for Zone 2).

Delta has a ZED agreement with the new carrier at the same fare level (or higher) of the original ticket (i.e. ZL, ZM, ZH).

Employee must refund the ZED ticket and purchase a new ZED ticket if the following changes occur:

Change to origination and/or destination points are outside of the current ZED– Zone fare they are holding. Change of itinerary now includes a connection point or change in connection point.

Example: Employee holds a paper ZED ticket for travel from JFK to MIA – ok to accept for travel from LGA to FLL.

Q10. What are the acceptable forms of payment and how long are ZED tickets valid?

A10. A credit card is the only acceptable form of payment and ZED tickets are valid for 90 days from original date of issue.

Q11. How do I calculate a ZED fare?

A11. ZED fares are based on mileage. To calculate a fare, Link to ID90 fare calculator. For example, a ZED ticket from Baton Rouge (BTR) to Belize (BZE) on Continental requires a connection in Houston (IAH). The ticket would need to be issued BTR-IAH-BZE, using the specific zone fare for each flight segment on the routing. The mileage between Baton Rouge and Houston is 253 or Zone 1 or $25 and the mileage between Houston and Belize is 965 or Zone 3 or $36. So the base fare without taxes would be $61 one way or $122 round trip.

Q12. Are paper ZED tickets refundable?

A12. Similar to industry discount tickets, paper ZED tickets are refundable within one year of purchase date. Paper ZED tickets can only be refunded by submitting the unused portion of your tickets to a Delta ticket counter or send to Delta Passenger Refunds Department at the following address:

Delta Air Lines, Inc.
Passenger Refunds
Dept 518
700 South Central Avenue
Hapeville, GA 30354

Please be sure to include:

1. Your full name, address and daytime phone number
2. The unused portion (coupons) of your ticket booklet
3. Your passenger receipt (coupon) from your ticket booklet
4. Any other documentation you feel necessary for consideration of your request.
5. Make copies of all documentation sent in..

Q13. Where do I go to purchase a paper ZED ticket?

A13. All employees and retirees purchase employee travel reduced-rate tickets such as paper ZED tickets and ID75/90/95 tickets at a Delta ticket counter or city ticket office.

Q14. What if I am in a city that does not have a Delta ticket counter or city ticket office, can I go to another carrier's counter and purchase ZED tickets?

A14. No. The industry standard is for each carrier to issue their own employees' paper ZED tickets. Delta employees must continue to purchase paper ZED and ID75/90/95 tickets at a Delta ticket counter or city ticket offiice.

Q15. I am a Delta employee and I have a domestic partner. Is my domestic partner eligible for ZED fares and tickets?

A15. As Delta's interline agreements are renegotiated, it is Delta's intent to include domestic partner eligibility in the new ZED agreements. Domestic partner eligibility varies from carrier to carrier. Delta employees should check the Other Airline Index for specific details of the employee travel agreement in effect at the time of travel.

Q16. Are nondependent children eligible for ZED tickets?

A16. No, nondependent children are not eligible for interline reduced-rate tickets, including ZED tickets. Delta is the only airline to offer children of employees age 21 or older a travel privilege. Other airlines expect employees to use buddy passes for their nondependent children which are generally a higher fare and lower boarding priority. Since other carriers don't allow nondependent children to continue to qualify as pass riders on their own airline except as buddy pass riders, they would not agree to allow nondependent children of Delta employees to travel on their airline on a ZED fare which is probably lower than a buddy pass fare.

Q17. As a ZED passenger, will I be charged for checked baggage?

A17. All ZED agreements (paper ZED and eZED) include a free checked baggage allowance. The free checked baggage allowance for ZED passengers varies by carrier, but will not be less than one piece on routes which use the piece system or 20 kg (44 lb) on all other routes. Checked baggage in excess of the free allowance is subject to the transporting carrier's prevailing revenue passenger baggage rates.

Q17. Which carriers are participating in the Electronic (eZED) program?

A17. Check out the Other Airline Index for the most current list of eZED program participants.

Q18. How do I flight list and issue an eZED ticket for travel on participating carriers?

A18. Here are the steps:

1. Log in to TravelNet from any computer with Internet access (excluding mobile devices).
2. Select "Leisure Travel" then select "Interline Travel" from the drop-down menu
3. Select the myIDTravel link from this page. This will redirect you to the yIDTravel system where all pricing and ticketing will occur within the other airline's reservation system. You can request an e-mail confirmation when the transaction is complete.
4. A flight listing is automatically created when the eZED ticket is issued.

Q19. How does this change impact employees who use ZED tickets on eZED participating carriers?

A19. Employees can purchase electronic ZED tickets for travel on eZED participating carriers. They must log in to TravelNet to access the myIDTravel system to purchase, reissue or refund eZED tickets.

Q20. Can a Delta agent handle ticketing transactions for the eZED participating carriers after the first week of theeZED implementation?

A20. No, employees must log in to TravelNet to access the myIDTravel system for ticketing for travel on the participating carriers.

Q21. Do eZED participating carriers still accept previously issued paper ZED tickets?

A21. Yes. The four eZED participating carriers will continue to accept previously issued paper ZED tickets within the 90-day ticket validity period.

Q22. Does myIDTravel charge Delta employees a service fee for eZED tickets?

A22. Yes, myIDTravel collects a service charge of USD 1.47 (EUR 1.05) for each coupon/segment.

Q23. What is the validity period of eZED tickets and can I get a refund if I don't use an eZED ticket?

A23. Consistent with all of Delta's interline reduced-rate agreements, eZED tickets are valid for 90 days from the date of issue. Unused eZED tickets can be submitted for a refund on the myIDTravel website up to 365 days from the original date of issue. The myIDTravel service charges will be refunded for wholly unused eZED tickets, so we recommend that you purchase eZED tickets on a one-way basis.

Q24. Once I have purchased an eZED ticket, will all other eZED participating carriers accept the electronic ticket?

A24. No. The myIDTravel program books eZED tickets directly in the operating airline's reservation system and may only be used for travel on that airline.

Q25. How do I check flight availability when I purchase an eZED ticket?

A25. The myIDTravel Flight Schedule Display screen includes a "Chance" column with either a green (good), yellow (fair) or red (poor) smiley face. However for detailed flight availability, you should contact the operating carrier's reservations department.

Q26. Can I travel using my eZED ticket as soon as I purchase it?

A26. Most eZED tickets are issued in "real-time," but a few carriers process eZED tickets through their reservations department. Find the airline listing on the Other Airline Index and click on "See More" to determine if you need to allow up to 24 hours before travel.

Q27. Are the booking and ticketing procedures changing for the carriers not included in the eZED program?

A27. No, follow all existing ZED policies and procedures and paper ticket issuance for carriers other than the four eZED participating carriers. However, we expect the number of eZED participating carriers to increase in the future, so check out the Other Airline Index for the most current list of eZED program participants.

Q28. Why is Delta making the change to eZED ticketing?

A28. Besides the added flexibility and convenience the eZED ticketing program will offer to Delta employees, an industry mandate to eliminate all paper ticketing for interline nonrevenue space-available travel will occur in March 2012. If airlines are unable to comply, they may be dropped from other airlines' interline reduced-rate agreements. Delta determined that the myIDTravel ticketing system was the most efficient and cost-effective tool to help us comply with this mandate.
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